Opening hours that do not lose you customers
Half the listings we correct each month have hours that are wrong on the website but right on the door. Here is a routine that keeps both in step.
Notes on running a small business
Short pieces from the editors about what we learn while checking listings: pricing, opening hours, hiring, and the quiet parts of running a shop.
What a good listing actually looks like
The listings people phone are rarely the longest ones. They answer three questions in the first two lines: what you do, where you are, and how to reach you.
When to turn work away
Three trades told us the same story in different words: the jobs that went wrong were the ones taken in a week already full.